Tag Archives: Customer Service

Travis, call Alan

There was an article in the LA Times about how messed up Uber is (not uncommon for a founder-led company), and how Travis Kalanick, the founder is ‘looking for help’, which almost sounded like a psych break was imminent. I … Continue reading

Posted in alan mullaly, allan mulally, ceo, company culture, customer service, emotional intelligence, Entrepreneurship, travis kalanick, uber | Tagged , , , , | Leave a comment

So, What Are Your New Year’s Resolutions?

No, we don’t mean lose 10 pounds. We mean, for you business owners and CEOs/Presidents out there, what are you going to resolve to do this year, and it doesn’t all have to do with more sales. Here are some … Continue reading

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What Carrier Really Means

OK, the Donald went to bat for the Carrier workers, and good for all. We can probably expect more of this as managements rebalance balance all of their stakeholder interests. We had sent a tersely worded text to our buddies … Continue reading

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3 C’s Can Boost Accountability in Your Workplace

This is the title of an article that appeared in the online version of Smartbrief recently, and really encapsulates what you need to do to increase the accountability of your people. It all starts with Commitment to the company, and … Continue reading

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Here’s Good Customer Service

We always like the publicise good customer service, and we’ve found another one: Wise Foods, who make survival meals, did a unique thing, given their probable size. I and my wife run on insulin maintenance diets, and limit our intake … Continue reading

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Driving Customer Loyalty

We all know that customer loyalty is a good thing. After all, you spent money to acquire that customer somewhere in the past, and you’d like to keep him or her. Or, another customer referred said customer to you, and … Continue reading

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Do You Know When It’s Time to Hire Professionals?

There’s a great article on Chobani, the Greek yogurt pioneer, and it’s founder, who almost lost it all because he didn’t build a structure of competent professionals to help him manage the business. But, the big question the article didn’t … Continue reading

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Bimbo Customer Service

Yeah, that’s right: Bimbo Customer Service, or what passes for customer service. There is¬† Bimbo Baking Company, which bought Orowheat Baking Company of San Francisco, which makes my favorite bread, Honey Wheat Berry. Now, this is the bread on which … Continue reading

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Check Your Life Insurance Policy

Well, it’s the end of the year, nearly, and I thought that we’d impart a little wisdom on something that happened recently. Actually reading your life insurance policy probably ranks right up there with reading the phone book, and I … Continue reading

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The Missing Driver of Sales Excellence

OK, sportsfans, what is it? I have to confess I missed it when I read the headline. The missing driver is ‘¬†listening to the market’. This is interesting, because when we do sales consulting, the missing driver is often accountability. … Continue reading

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