Travis, call Alan

There was an article in the LA Times about how messed up Uber is (not uncommon for a founder-led company), and how Travis Kalanick, the founder is ‘looking for help’, which almost sounded like a psych break was imminent.

I got a thought:

Travis should hire Alan Mullaly to turn around Uber, solve the leadership problems and generally get Uber to straighten up and fly right.

To wit:  Uber’s customer service line even rings busy with no call queue. Their main line is also perpetually busy, again with no call queue and no personalized answering. These are not great customer-facing moves, Travis. (We are presumptous to think WE might be able to help too, but we’re old fashioned and like to talk to someone first).

As you all may recall, Alan led a stellar turnaround of Ford Motor in the middle of the financial crisis.

Now, Alan can be reached through Google (he’s on their board), which happens to be close by in the San Francisco area.

So, Travis, what do you think?

Posted in alan mullaly, allan mulally, ceo, company culture, customer service, emotional intelligence, Entrepreneurship, travis kalanick, uber | Tagged , , , , | Leave a comment

Our .02 on the Healthcare Muddle

Well, it’s hard to tell what’s going on, because the MSM won’t give out the straight story and the bill won’t come up on my IPhone 7 (must be a communist plot).

Our concern is that businesses be able to offer workers who want it health care insurance that is no more than 7% of their take home pay, because that’s where the deduction is capped. Spending over 7% of your cash flow on healthcare is nuts, so there.

Probably 20% of our clients don’t carry company paid health insurance, partly because of Obamacare (we advised them to ignore the law, and no one got caught), and partly because many of them get coverage through spouses.

We think that anyone, even those with preexisting conditions (one of our clients has three cancer survivors on his payroll for example) should be able to get insurance. It’s about humanity, folks.

We think folks should be able to carry health insurance with them if they change jobs, because a lot of people stay in jobs they don’t like because they don’t want to lose health care insurance. The President should just tell the Dimms to sit down and shut up, so the Senate can get to 60 votes to add this provision. Little Chuckie, as the leader of the Dimms should show some leadership for a change.

Another provision that needs to be in the law from the get go is the tax credit; businesses get one, so individuals should, too. This provision could be important to the entrepreneurial community as those lone wolves of entrepreneuring start out on their journey.

So, like Betsy McCaughey, I’m sure we’ll have more to say on the subject.

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The Season of Treason

This isn’t normally a political blog, but there is some serious nonsense going on in Washington, and we feel compelled to comment on it.

First, what were the 12 or so Republicans arrayed on the Capitol steps ticked off about? Worthies like Darrell Issa and Jason Chavetz don’t normally fall in with wobblies like Susan Collins and Rob Portman.

Granted many Republicans don’t like the Donald, but they shouldn’t go public with their comments; they just look stupid. If they have something constructive to say, say it openly, but share any criticisms with Donald in private. You nitwits haven’t figured out that the media will use any perceived problem to drive a wedge between you all. Witness the Sessions nothingburger.

You Republicans should know by now that the media won’t portray you fairly. And Ryan and McConnell aren’t going to win any leadership awards in the current crisis.

And, then there’s whatever Little Barry and the Gangsters are cooking up in his garage with Valerie Jarrett at Kalorama Circle. We hope the Feebs are on it. Just happens to use the Obama symbol, and sounds vaguely treasonous.

A year from now this probably all will have passed, once the Trumpster gets a tax cut done and Obamacare replaced and repealed.

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Trump Bump 2

OK, here we go, America.

We’d still like to see tax cuts before Obamacare reform (we’ve provided some ideas to Trump), because we think a little profit bump will help more companies than Obamacare changes help consumers, but who knows? He can make a few tweaks to the existing ACA law (non-mandatory, exchanges, insurance across state lines, insure preexisting conditions) that will go a ways towards fixing the problems, and probably cost less.

The stock market agrees, and is in possible danger of getting ahead of itself.

We’d like to have some comments from some CEOs with significant foreign operations (Ford, Cat, Apple, etc.) to get their feelings in profit repatriation of the $1.5 trillion that’s parked abroad, and we’re going to get some client input from smaller companies that are our clients over the next month or so.

However, we’re dealing with perceptions, which are good.

Posted in ceo, donald trump, economic policy, Entrepreneurship, ICE, immigration, lending, taxes, tim cook | Tagged , , , , , , , , | Leave a comment

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Is Obama Forming a Shadow Government?

It’s not really business news, unless you consider all the damage that Little Barry and the Gangsters did to business over his 8 years.

But, I’ve been hearing that Little Barry and his acolytes are forming a shadow government for the last two weeks, and aside from being probably seditious, it’s dismaying.

I’ve heard that he’s got about 250 locations in the US for his cells, and about 30,000 followers.

Visions of Barry on the poster with Che and Fidel dance in my head. Scary thought.

On the other hand, it might just be ‘fake news’ put out by some one or many of his associated organizations.

So, I put it out there to you: what have you heard and what credibility do you give it?

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Puzder. Please.Now

Apparently some weak knees exist in the Senate regarding the nomination of Andy Puzder to be Labor Secretary.

Collins and Murkowski seem to be anti several of Republican cabinet members, because they’re getting paid to be anti. Maybe their union buddies have put the bug in their ear and dollars in their bank accounts to oppose Andy Puzder.

Those weak knees must not know what a wreckage the Obama gang made of work rules, wage and hour laws and the like.

All these regs have hampered small business and need to go. In fact, we think most of the Department of Labor could go.

If you’ve read any of Puzder’s writing about free enterprise and the franchise system, over the last few years in the Wall Street Journal, you know that franchising is a great way to create jobs and wealth, you know that he’s a real free enterprizer.

So, rattle the cages of Sens. Murkowski, Collins, Scott and Issacson.

Posted in customer service, Entrepreneurship, Franchising | 1 Comment

Show Us the Money!

There seems to be some confusion in the Trump camp about whether they should put lower taxes or affordable health care at the top of their agenda.

For us, as representatives of the small business community (and we’re on the small end of the smalls, with average client size at 15 employees), it’s about corporate and personal tax cuts. And of those two, it’s about corporate tax cuts, because we can use the money better than the government. Besides, most of us derive most of our income from our businesses. It’s nice to have 100% expensing on equipment, but you’ve got to have the means to buy the equipment in the first place.

So, we’ll take the tax cut. The math is pretty simple: if the tax on $100,000 of adjusted gross income drops 15 points, that’s another $15,000 in an owner’s discretionary pocket.

He or she might take it all, but if they’re like our clients, they might use it on a down payment on a marketing and sales person, or more inventory, or the down payment on a new piece of equipment, all of which would have returns down the line.

Many of our clients don’t yet offer health care plans through their businesses; Obamacare has made them too expensive. And, when offered the choice between healthcare coverage and more take home pay, take home pay wins. Those who need it have insured spouses.

So, there you have it, Washington Wizards.

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